Shipping Policy

At manifest AG, we specialize in custom-manufactured Thought Sculptures, crafted on demand just for you. Our shipping policy is designed to ensure your bespoke creations reach you in perfect condition, as efficiently as possible. Here’s how it works:

1. Manufacturing and Processing Time

Custom Manufacturing: Each order is uniquely crafted following your specifications. The manufacturing process takes up to 5 business days but can extend to 3 weeks during periods of high demand or for orders with complex requirements or larger volumes.

Shipping Timeline: Once your custom piece is ready, we ship it within 1-2 business days. We appreciate your patience as we ensure your order is crafted to our high standards.

2. Shipping Costs and Delivery

Inclusive Rates: We strive to make the delivery process as smooth as your shopping experience. Our shipping rates include all taxes and customs duties to ensure you don't face any unexpected charges upon delivery.

Calculation at Checkout: Shipping charges, inclusive of all fees, will be calculated and displayed at checkout, based on your delivery location.

3. International Shipping

Global Delivery: We’re excited to offer worldwide shipping. Since we cover taxes and customs duties in our shipping rates, you can enjoy a seamless delivery experience without concern for additional costs.

Delivery Times: Vary by destination and will be estimated during the checkout process.

4. Order Tracking

Upon dispatch, you'll receive a confirmation email with a tracking number. This allows you to monitor your order’s journey and estimated arrival time.

5. Damages and Loss

Damages: In the unlikely event your order arrives damaged, please contact us immediately at [email protected]. While we are not liable for damages incurred during shipping, we are committed to resolving any issues to your satisfaction.

Loss: If your order is lost in transit, please reach out to us. We'll work with you to find a solution, whether it’s crafting a replacement or providing a refund, according to our policies.

6. Returns and Refunds

Given the bespoke nature of our sculptures, we cannot accept returns. However, your satisfaction is our priority. If there are any concerns with your order, please contact us for personalized support.

7. Contact Us

Should you have any questions about your order, our shipping practices, or need assistance, please don’t hesitate to contact us:

Email: [email protected]

Address:

manifest AG
Goldbrunnenstrasse 144
im Hof
8055 Zürich
Switzerland

Thank you for choosing manifest AG for your bespoke thought sculptures. We look forward to bringing your vision to life and delivering it to your doorstep.