Privacy Policy
Dear Friend,
As you step into the world of MANIFEST, where thoughts turn into tangible tokens of expression, we invite you to pause and share a moment with us—a moment before the sea of legal language that awaits below.
Here, in this little preamble, we wish to offer you a heartfelt handshake, a symbolic embrace that speaks of our journey together.
What Awaits Below
The Policy that follow is penned with a careful balance of precision and precaution, designed to protect and clarify. It outlines the expectations from both sides—ours and yours—and ensures that the path we tread together is paved with understanding and respect. Should any of the stipulations might catch you by surprise, know that they are crafted with the intent to make our shared experience seamless and secure.
The Spirit of Our Intent
As we navigate the waters of commerce and creativity, our compass is always aligned with our core principles. We embark on this journey with the intent to hold our values close, guiding our decisions and actions with integrity and love.
While the warmth and sincerity of this note come straight from the heart, the authorities and the law require us to speak a language that is a tad more formal and a lot less fun. So, as much as we'd love to say that our mutual understanding and respect are all we need, it turns out we also need to make you read and accept the legal language below. But wouldn't it be wonderful if a promise made on a handshake (or a hug) was all it took?
With love and respect,
The MANIFEST Team
Privacy Policy
This Policy was last updated: 27.11.2024
Welcome to manifest AG ("we", "us", "our" or "MANIFEST"), operating through manifest.ch (the “Site”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at [email protected].
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
1.1 Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
1.2 Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: We share your Personal Information with our processor Shopify and, on a need basis, with our manufacturing and shipping partners as well as other applications necessary for the successful production and delivery of your order. This includes companies specializing in payment processing, logistics, and order management. We ensure that your Personal Information is shared only to the extent necessary for these partners to fulfill their roles in completing your purchase. We also take measures to ensure that all third parties comply with our data protection standards and applicable legal requirements, safeguarding your Personal Information.
1.3 Customer support information
Examples of Personal Information Collected: We collect personal information through email correspondence, social media interactions, and any other customer support channels we offer (if any). This includes, but is not limited to, the content of your messages or inquiries and the contact information you provide us. Please note, we do not record telephone calls.
Purpose of Collection: The information collected during customer support interactions is used to address and resolve your queries, provide assistance, and improve our customer service. It helps us to better understand your needs and enhance your experience with our services.
Data Protection Measures: We are committed to protecting the personal information you share with us during these interactions. We employ a variety of security measures, including encryption and access controls, to ensure the confidentiality and integrity of your information.
Retention Policy: Personal information collected through customer support channels is retained only as long as necessary to fulfill the purposes for which it was collected, resolve your inquiries, or as required by law. After this period, the information is securely deleted or anonymized.
No Call Recording: To protect your privacy, we do not record telephone calls. Any information obtained through customer support interactions is treated with the utmost confidentiality and secured against unauthorized access.
2. Sharing Personal Information
2.1 General
We share your Personal Information with select service providers who assist us in providing our services and fulfilling our contracts with you. These providers offer various services that are integral to our operations, such as:
Payment Processing Partners: To securely process your payments, we work with established payment gateways and financial institutions. Your payment information is shared only to the extent necessary for the completion of your transactions.
Shipping and Fulfillment Partners: To ensure the delivery of your custom products, we share your shipping details with logistics companies and courier services that specialize in the safe and efficient delivery of online orders.
Customer Relationship Management (CRM) Tools: To manage our interactions with you and ensure you receive high-quality customer service, we utilize CRM platforms that store and process contact information and communication history.
Marketing and Analytics Service Providers: To understand how our customers use our site and to improve our marketing efforts, we partner with analytics providers who help us analyze site traffic and user behavior. Additionally, we engage in remarketing and targeted advertising to reach potential customers with relevant ads. These activities involve sharing limited data with advertising platforms such as Google AdWords and Facebook Ads.
2.2 Remarketing and Targeted Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we may share information about your use of our site, your purchases, and your interaction with our promotional materials with our advertising partners. This allows us to show you ads that are tailored to your preferences and shopping habits.
You can opt out of targeted advertising by using the following links:
Google: https://www.google.com/settings/ads/anonymousFacebook: https://www.facebook.com/settings/?tab=ads
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
For more detailed information on how we process and protect your personal information, please refer to other sections of this privacy policy, including our use of cookies and your rights concerning your personal information.
3. Using Personal Information
We use your personal Information to provide our services to you, which includes: Offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
3.1 Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
3.2 Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
3.3 Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We restrict the use of fully automated decision-making to help prevent fraud and to ensure production and fulfillment that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
4. Your Rights
4.1 GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below*.*
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
4.2 Cookies and Similar Technologies
At MANIFEST, we use cookies and similar technologies to enhance your browsing experience, analyze how our site is used, and show you personalized advertising. A cookie is a small text file that is stored on your computer or mobile device when you visit a website.
4.2.1 Types of Cookies We Use
Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
Analytics and Performance Cookies: We use Google Analytics cookies to collect information about how visitors use our website, such as the number of visitors, the websites that referred them to our website, and the pages they visited. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Social Media Cookies: Cookies from social media platforms like Facebook, Instagram, LinkedIn, and Pinterest are used to enable you to share content from our site with your network and interact with our content on these platforms. These cookies may also be used for advertising purposes.
Advertising Cookies: We and our advertising partners, including Google, Facebook, and Pinterest, use cookies to show you ads that are relevant to your interests on and off our website. These cookies also help us measure the effectiveness of our advertising campaigns.
4.2.2 Managing Cookies
Under GDPR, you have the right to accept or reject cookies. The first time you visit our site, you will be asked to consent to our use of cookies according to your preferences, except for essential cookies, which are required for the operation of our website.
You can change your cookie preferences at any time by adjusting your browser settings. Please note that blocking some types of cookies may affect your experience on our site and the services we are able to offer.
4.2.3 More Information
For more detailed information about the specific cookies used by Google Analytics, Facebook, Instagram, LinkedIn, and Pinterest Pixels, and how to manage them, you can visit their respective privacy policies and cookie information pages.
If you have any questions about our use of cookies or other technologies, please email us at [email protected].
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
4.3 Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
5. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons and to keep customers transparently updated on our practices and any behaviours that might affect their rights.
6. Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].
manifest AG
Goldbrunnenstrasse 144 / im Hof
8055 Zürich
Switzerland
7. Translation Disclaimer
Please note that any translations of this policy from English to other languages are provided for your convenience and may have been generated by automated translation tools. While we strive to offer a clear and accurate representation of the original English text in all languages, we cannot guarantee the precision of any translations.
In the event of any discrepancies or unclear interpretations arising from the translation, the English version of this policy is the definitive and legally binding version. We encourage users reading this policy in a language other than English to consult the English version if they encounter any issues with understanding the content of the translated texts.